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TacJobs – Faxon Firearms – Customer Service Champion

Faxon Firearms of Cincinnati, OH is seeking a firearms enthusiast to champion our renowned Customer Service assist with daily operations. The position will be part or full-time depending on the selected applicant’s abilities and schedule.

The ideal candidate is someone technical interested in and can speak on a technical level with customers on firearms, their operation, and troubleshooting. Ability to work in a highly energetic team and attention to detail are required. Special consideration will be given to those who can demonstrate the ability to lead conversations online, in social media, and in forums.

Job Summary:

Champions customer service and assists all facets of daily operations including assembly, repairs, order intake, processing, shipments, inventory management, etc.

Duties and Responsibilities:

  • Serves as the customer champion including answering phone calls, e-mails, and direct customer visits.
  • Serves and the first point-of-contact for customers on the telephone.
  • Answers technical and logistical questions from customers on the phone and email.
  • Processes all orders received through the Faxon Firearms website and through outside venues.
  • Enters manual orders from dealers, call-in customers, and at the direction of senior staff.
  • Picks, processes, and ensures the flow of all orders.
  • Packs all orders paying attention to detail and ensuring customers receive items as ordered. Ready-to-ship orders are required to ship within 24 hours.
  • Ensures timely and accurate input of information into the company ERP system. Leverages the system to assist with daily tasks.
  • Assists with assembly, testing, packing, and shipping firearms from completed components.
  • Actively monitors inventory of components to avoid assembly stoppages. Works with Operations Manager to ensure timely delivery of needed materials.
  • Monitor safety conditions in the firearms assembly area and ensure all personnel are following company-established SOPs.
  • Receives, records, and monitors all RMA products. Ships RMA products upon completion of repairs.
  • Work within company policy as outlined in the Faxon Handbook.
  • Perform other duties as assigned by the manager as needed.
  • Reports to:
    Operations Manager

    Direct Reports
    None

    Compensation
    Compensation will be according to skills and ability on a per-hour basis. There is opportunity for significant overtime. Faxon Firearms offers paid vacation, solid discounts on firearms products, and a challenging atmosphere.
    The position does not include benefits but they will become available over time as the position, candidate, and company grow. Relocation assistance will not be offered.

    Education Requirements
    A high school diploma is required for the position.

    To Apply
    Send a copy of your resume to jobs@faxonfirearms.com

    Call-in and in-person inquiries & applications will not be accepted.

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