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Ask SSD – “What Are You Going To Do To Make This Right?”

I recently received an email from someone named John R. What made this email stick out from the thousands of others I receive each week was the subject. It was a straightforward, “Very upset Customer”. Well, as you can imagine, that certainly got my attention.

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I read his email. The closing of this very passionate prose, really got to me. “What Are You Going To Do To Make This Right?” Indeed, what was I going to do?

I scratched my head. I thought about it. I conferred with friends. And then, it hit me. I’d share it on SSD.

So here it is, in all its glory. However, I did make one slight change; I edited out the author’s last name. Other than that, it’s all him.

To whom this may concern,

My name is John R, and I live in a small town named Savannah, TN 38372. I have been a subscriber of your magazine for awhile, but my sub. Recently ran out. I was in my local Walgreens last night, and seen what I thought was a new edition of your magazine. The magazine said sell by 3/2/15. So, I bought it, and when I got home, I realized that I had already gotten the same magazine, but it came back in the first of the Fall, and the sell by date was 10/2014. Walgreens will not return my magazine, and I am absolutely furious that you guys would be deceiving people into thinking they are getting the newest edition of your magazine. My question for you is what are you going to do to make this right?

Very angry customer,
John R.

Below is a couple pics.

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This entry was posted on Saturday, February 7th, 2015 at 18:00 and is filed under Ask SSD. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

27 Responses to “Ask SSD – “What Are You Going To Do To Make This Right?””

  1. Al Covey says:
    February 7, 2015 at 18:05

    What. The…???

  2. Iceman says:
    February 7, 2015 at 18:06

    Thanks for sharing SSD. I believe the right thing to do from a customer service standpoint is apologize. He caught on to your scheme and the gig is up. I think you owe us all an apology in fact. I will never be buying your publication ever again.

    Secondly, you should send him some free swag. A “short bus” patch would do nicely in this case.

    • PNW_Tree_Octopus says:
      February 7, 2015 at 20:20

      Totally agree. Maybe a nice “tactical pack” endorsed by the new media to hold the extra chromosome he is so burdened with.

  3. Weaver says:
    February 7, 2015 at 18:34

    edit his grmar and send it back, telling him his work doesn’t meet the standards, and that you can’t accept it until it does.

  4. Tom says:
    February 7, 2015 at 18:35

    Wow! I guess someone needs to work on those obs skills.

  5. Bushman says:
    February 7, 2015 at 18:35

    Guess, what will happen, if you look up “Trigger magazine” in Google? First link would be this: https://ssdaily.tempurl.host/2013/07/15/trigger-magazine/ This link goes not even first, but above the relevant images section (just like official websites do pretty often).
    Other links would be to Amazon, Twitter and Tumblr (as well as to some review articles).
    So, it explains at least half of story.

    By the way, if this magazine still exists (I know nothing about that), SEO guys there are illiterate buttheads.

  6. Archangel says:
    February 7, 2015 at 19:52

    Dear “John R.”:

    I once was taught to draft a message, vent heavily, save draft and by all means leave address field blank.

    Cool off, come back/reread/edit, then address & send. Saves many headaches. In this case, it might have helped you to verify you had the right contact info for the *actual* publisher

    FWIW

  7. Paul T. McCain says:
    February 7, 2015 at 19:58

    Ok then….

    May John enjoying a long and happy life and may this be the only problem he ever has.

  8. Daniel E. Watters says:
    February 7, 2015 at 21:00

    “Trigger” is InterMedia Outdoors’ answer to “Recoil” magazine. And yes, InterMedia has been playing this trick with several of their special titles like “Book of the AR-15.” I also don’t care for their practice of having separate covers for their subscriber vs. newsstand copies.

  9. tazman66gt says:
    February 7, 2015 at 22:29

    Looked like another “me too” crap magazine, so I never bought it, guess that was the right move.

  10. Lasse says:
    February 7, 2015 at 22:31

    SSD, you pretty much have to make it right by him.
    A years subscription of SSD sounds about right to me.

    • primuspilus says:
      February 8, 2015 at 22:12

      Here, here! Good sir, I do believe you’ve hit upon the perfect solution, old boy!

      • Haji says:
        February 11, 2015 at 14:30

        Are you guys really willing to risk comments from this guy if he thinks he has a year subscription to SSD? Seems like a hell of a high price to me.

  11. JBgleason says:
    February 7, 2015 at 22:56

    Eric,

    Take it as a compliment. This guy apparently has decided you are the Ruler of All Gun Pubs and is coming to you for a solution. Be flattered.

  12. The Stig says:
    February 7, 2015 at 23:14

    People still buy gun magazines? I think the last one I bought was in 1992, and then Al Gore invented the internet.

  13. CapnTroy says:
    February 8, 2015 at 01:14

    NINJANEERING!! Hory shet! Must have…

  14. jjj0309 says:
    February 8, 2015 at 08:49

    NINJANEERING
    REMINGTON WEAR A BLACK BELT
    NO-FAIL
    NO B.S. (we actually declare a winner)

    wow
    such 0P3R470R
    much cheesy
    very badass
    so tacticalistic

  15. Maskirovka says:
    February 8, 2015 at 23:21

    Maybe a response in the same vein as the Cleveland Browns general counsel in 1974:

    “Dear sir,

    Attached is an email that we received on February 6th 2015. I feel that you should be aware that some asshole is signing your name to stupid letters.”

  16. Dawg One says:
    February 9, 2015 at 06:58

    Somebody dial WHINE one one. We’re gonna need a WHAAAambulance. Good God get a grip will ya?

  17. reverend says:
    February 9, 2015 at 12:32

    Dear John R.
    Eff you.

    Sincerely,
    SSD