Location: Seattle, Hybrid / 3 days in house, Full Time
About Outdoor Research
Since 1981, Outdoor Research has been building award-winning outdoor clothing and gear. We stand behind every product we make with the Outdoor Research Infinite Guarantee® warranty. Find out how we were born from our founder Ron Gregg’s research-led approach to problem solving, and discover the origins of our first products in Our Story. Discover our roots in U.S. manufacturing, our legacy in Made in the USA tactical gloves, and our response to the COVID-19 pandemic with the development of face masks and medical-grade personal protective equipment in Protection. Learn about our product processes using recycled materials, how we enforce the safety and wellbeing of our workplaces, and our commitment to all people and the planet in Responsibility. Meet some of our community members who work to create safe, accessible, and equitable outdoor spaces in our Community Partnerships and our Ambassadors. We’d be thrilled to have you join the team and find your Career at Outdoor Research.
Duties: OR Pro Sales Manager
• Create key account financial plans that align account KPIs with brand shipment.
• Establish new business and leverage existing contacts to meet sales goals that continue to build high volume accounts and raise brand awareness.
• Manages sales programs with existing partnerships.
• Provides Retail sales, Gross margin, Inventory and Turn forecasts against Plan and Last year for responsible Account(s).
• Drives collaboration and cross-functional alignment on plans with internal and external stakeholders.
• Develop tools and approach to continuously improve sell through performance; specifically drive application to top product concepts, roll out to team across business: forecasting, allocation planning, etc.
• Support process and tools to build a quantitative assortment and category plans that target accounts unique consumer bases and leverage incremental opportunities.
• Build Sales plan for inventory management specific to OR Pro sales needs for each season; create preseason bulk orders to ensure sufficient stock throughout season for sales
• Respond in a timely, professional, and positive manner to all forms of inquiries regarding orders for OR Pro sales and Outdoor Research products, including but not limited to product availability inquiries, product information, shipping status, etc. Manage all communications through the OR Pro email aliases.
Duties: Dealer Service/ Key Accounts
• Respond in a timely, professional, and positive manner to all e-mail, fax, phone, etc. inquiries regarding Outdoor Research orders and products. This will include but is not limited to new purchase orders, product availability inquiries, product information, shipping status, warranty/returns, etc.
• Ensure accuracy of orders, returns, customer accounts, and all other related transactions. Work with finance, planning, marketing, sales, and shipping/receiving departments to set up and manage accounts, provide necessary reporting, and communicate issues that affect shipment of orders, customer/dealer relationships and revenue.
• Manage all account details, assuring all information is up to date and accurate; this includes, but is not limited to, adding new store/ship to locations as needed, adding and/or removing contacts as notified and/or updating all affected departments of new Vendor Guide requirements.
• Support sales leaders through regular maintenance of accounts as well as proactive and regular review of open orders and exception reports. If applicable. Notify sales leaders, manager, Rep, and/or Buyer accordingly and resolve issues in a timely manner. Support sales leaders in execution of ad-hoc projects that aim to improve Key Account customer experience.
• Work cross-departmentally to ensure success of Key Account partnerships. Maintain a strong knowledge of supply chain and logistics as relates to Key Account shipments. Regularly review and seek out learning opportunities to better understand cross departmental processes and how the work of other departments interacts with the Key Accounts role.
• Process returns/warranties per department procedures, using proper cancellation codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
• Regularly review processes and procedures used for account maintenance and offer advice in development of new strategies where appropriate, keeping in mind customer experience and efficient operations as key priorities.
• Maintain, provide input, and work with Elastic (B2B) platform with all OR Pro dealers
What you should bring to the table
• Must be able to work in a fast paced – at times stressful – environment
• Excellent understanding of retail math and interpreting sell through data to recommend changes that positively impacts the business.
• Experience understanding and developing consumer, retail and competitor trends Proven ability to lead, effectively communicate and influence business partners.
• Experience understanding and developing consumer, retail and competitor trends Proven ability to lead, effectively communicate and influence business partners.
• Ability to grow your book of business, develop executable pipeline, forecast and sales plans to close business per the expected sales cycle.
• Ability to think strategically, synthesize complex data and develop creative and innovative solutions within an entrepreneurial environment.
• Ability to effectively present information and respond to questions from senior executives, stakeholders, cross functional business leaders, peers, clients, and customers.
• Ability to gather data from multiple sources and manipulate the data to develop demand driven and action-based reporting and analysis.
• Ability to be detail oriented and manage multiple priorities to accomplish assignments simultaneously under tight timelines.
What do we bring to the table?
• 11 paid holidays each year and 3 floating holidays
• Transportation benefits
• PTO
• Paid volunteer time
• Comprehensive medical, dental and vision plans
• 401k with company match
• Bouldering wall
• Product discounts
• Employee interest groups including various sports activities and our one and only Fun Force club
Outdoor Research is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. Our company’s Core Mission is to provide innovation and inspiration for the relentless adventurer. Please visit us at www.outdoorresearch.com for more information.
Link to the position is here.