Camelbak’s Account Services Supervisor – Government, Military & Industrial and International is a full time position based in Petaluma, CA but can be remote. Camelbak is part of Vista Outdoor.
Job Description
Position Summary:
The Account Services Supervisor – Government, Military & Industrial and International position is responsible for executing and overseeing all order management for the department, from initial receipt of customer purchase orders until satisfactory delivery of the order.
The Account Services Supervisor position will oversee a team of two Account Services reps in addition to directly managing the orders and shipments for several GMI Key Accounts. The Supervisor will build and coach the team to deliver excellent customer service and will play a collaborative roll in growing and implementing standards and processes.
Supervisory Responsibilities
• Maintain an excellent understanding of CamelBak product and effectively communicate with regards to all product inquiries and questions
• Manage the workflow of the ASR’s, create team schedules and delegate tasks
• Monitor and authenticate returns and exchanges and investigate and solve customer service complaints.
• Assess the work performance of the ASR’s and identify areas that need improvement
• Ensure that business goals, deadlines and performance standards are met
• Train and onboard new hires to make sure they understand their roles
• Create, edit and maintain documentation including work instructions, customer-specific processes, international guidelines and all workflow related to order management.
• Attend internal and external meetings as requested.
Order Management Responsibilities
• Manage customer purchase orders with 100% accuracy to include pricing, discounts terms and logistics.
• Work with credit department to systematically set up all new customers and perform Account Setup documentation per procedure.
• Contact customers to coordinate ship dates and product availability.
• Prepare and coordinate various sales reports regarding shipping, bookings, open orders, back orders, forward orders and any related sales activities.
• Resolve any invoice/credit issues and coordinate necessary RMA’s.
• Develop and maintain positive customer relations with both external and internal customers and staff.
• Maintain an excellent understanding of CamelBak product and effectively communicate with regards to all product inquiries and questions
Competencies
• Meticulous organization and accuracy
• Excellent leadership and team management skills
• Keen attention to detail and problem-solving
• Strong written and verbal communication
• initiative and motivation to drive process improvements
• Competence with International communications
Job Requirements:
Previous experience with supervising a customer service team. Experience working with government / military entities a plus!
Knowledge:
• Proficient knowledge of ERP systems
• Extensive knowledge of Microsoft Suite
• Experience with managing the orders for international customers
• Experience with LC’s and NSPA would be a major benefit
• Military business experience a plus
Degree/Certificates:
BA degree preferred.
Job Experience:
Minimum 4 years’ experience in account services
Working Conditions:
As indicated by responsibilities; ability to handle multiple priorities
Physical Endurance:
Computer terminal use minimum 6 hours per day.
Environment:
Standard Office. Potential domestic travel.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
To apply, click here.