An SSD reader sent us this photo of the cover of ‘Military Technology’ wanting to know who made the black vest.  We don’t know but perhaps you do.

I recently received an email from someone named John R. What made this email stick out from the thousands of others I receive each week was the subject. It was a straightforward, “Very upset Customer”. Well, as you can imagine, that certainly got my attention.

So here it is, in all its glory. However, I did make one slight change; I edited out the author’s last name. Other than that, it’s all him.

To whom this may concern,

My name is John R, and I live in a small town named Savannah, TN 38372. I have been a subscriber of your magazine for awhile, but my sub. Recently ran out. I was in my local Walgreens last night, and seen what I thought was a new edition of your magazine. The magazine said sell by 3/2/15. So, I bought it, and when I got home, I realized that I had already gotten the same magazine, but it came back in the first of the Fall, and the sell by date was 10/2014. Walgreens will not return my magazine, and I am absolutely furious that you guys would be deceiving people into thinking they are getting the newest edition of your magazine. My question for you is what are you going to do to make this right?

Very angry customer,
John R.

Below is a couple pics.

Every once in awhile we get an email that asks a question so universal that it needs to be answered on the site in the form of “Ask SSD.” Since the subject of this “Ask SSD” comes up over and over again in the comments section, we thought we’d address it here as a stand alone article.

Right up front, we’ve got to acknowledge manufacturing costs, particularly here in the US as the most significant contributor to sales price. Special fabrics, construction techniques, and innovation, cost money. It’s that simple. But, there’s also another issue afoot; one that is not well known and that’s what we’ll concentrate on today.

Often, that issue is government pricing. While we won’t go so far as to call it a dirty little secret, pricing computed primarily for the government customer isn’t openly acknowledged. Having said that, we are sure there is going to be some handwringing over our discussion of this issue, but it’s important for everyone to understand.

Government at all levels insists that it receives the best possible pricing from a vendor. After all, they are generally buying at the wholesale level and paying commensurate prices. That makes complete sense. For products that are designed and built primarily for government use, you’re going to see wholesale pricing that more closely reflects what you and I would expect for retail. This is especially true of specialized, high quality, low demand items such as those intended for SOF. These products often incorporate special materials and construction. Unfortunately, the market remains small for them due to their specialized nature. There won’t be as many individual units to amortize the total costs of development and production driving prices up.

What many would consider a subsequent high retail price was set to substantiate that wholesale/government pricing that we mentioned earlier. In these cases there was never any real intent that the product would sell at the retail level. This is why those vendors generally offer a special discount to credentialed individual customers. Unfortunately, for those not eligible for special pricing, it’s best to look for sales or to purchase the item used.

We hope this will help you understand why some products cost so darned much. They’re generally high quality low demand items, built primarily for government purchase.

Last year I posted a story called “Should I Send Gear To This Blogger?” Over the last few months similar discussions have come up so I thought I’d share it again as the industry begins to gear up for SHOT Show. While the story initially focused primarily on bloggers, since there is no bar to entry and the Internet is rife with them, the question of sample requests from military personnel was also addressed but one reader came up with some excellent advice that I’ll roll into the article.

I regularly field questions from industry about being contacted by potential gear reviewers for product samples. Most often, they’re unsure of the validity of the site or person making the request. Often, the industry rep who contacts me for advice doesn’t have a lot of time or experience dealing with “media” and wants me give them a simple “yes” or “no” answer. Instead, I send them off with some homework in the form of several questions to ask of the potential reviewer and themselves. I thought it might be helpful to share them with you as well.

Some are bloggers, some are regulars on various forums and others are military/LE personnel. Some do this for a living, others post reviews due to an interest in weapons and gear while still others are just looking for a pile of “free stuff”. Most of the folks who contact you will think they have your best interest at heart, but let’s face it, it’s a jungle out there. The internet is awesome. It allowed me to create SSD without having to buy a print press and hire a huge staff of reporters, but it also allows for literally anyone to set up a website and start the hustle for free gear. The point of these questions isn’t to serve as a bar to entry for anyone. The next SSD might be out there somewhere and we want to encourage quality, not stifle it. Nor is the list all-inclusive, but it will certainly serve as a great baseline. Rather, this is a guide for those in industry who feel they are barraged by a stream of open hands and unsure of how to deal with them.

Who Are They?
You are assessing the whole person. Who they are, how they approach you, their deportment, online behavior, everything. It’s like a job interview. When they write about your products, by extension, they are representing you.

The very first thing any prospective reviewer should do, either via phone, email, or in person (at a trade show) is tell you who they are and where they publish. If not, they are probably full of it, or don’t have enough experience to be effective. Either way, steer clear.

If they do it in person, take a look at them. Are they wearing the Tactical Tuxedo? Covered in morale patches? In and of itself, that isn’t a disqualifier but it can certainly be entertaining (please send me a pic for a “tactical fashion police” post). Are they properly dressed for the occasion, clean, organized?

Ask them what qualifies them to write about your product. There’s no right or wrong answer here, but you have to be satisfied with what they tell you. As a corollary, ensure they understand what your product is used for.

On a similar note, ask them about their day job. Some guys do this full time, so that one’s easy. If not, find out what else they are up to. Do they work for one of your competitors? Yes, those guys exist . Did they tell you about how they review gear and are also developing a few designs of their own? Or, better yet, working with other companies to test gear for them and develop products? All of those are flags to stay away. As gear reviewers and reporters we get access to a lot of behind the scenes info including trade secrets and developmental products. Only a hustler would put himself in a ethically questionable situation by asking to see your products while he serves as your competition.

What’s Their Demeanor?
Listen really hard to what they say and how they say it. Are they confident and professional or do they come off like a used car salesman?

Do they ask for money or ask you to purchase advertising in order to review your product? If so, RUN away from them and tell all of your friends to steer clear as well. Paid reviews are bad for business. Also, tell me so I can place them in my mental Rolodex of shame.

Did they offer to “test” your product? I am a retired Project Officer having served at the most exclusive of the five DoD Test and Evaluation Activities. I can tell you from experience, that testing requires use of the scientific method, a detailed test plan, and takes hundreds if not thousands of test samples and cycles. This equates to a great deal of time and money. Most of your products are already built to a spec so what good is a guy going to do by taking one of your products down to the local range and shooting a couple of magazines through it, or lighting a match to it, or dropping his barbell on it? Absolutely nothing. These “tests” are complete BS and generally make your product look bad since they are subjected to unrepeatable anomalous protocols and arbitrary standards that they weren’t built for. Leave testing to guys in lab coats. On the other hand, if a guy wants to do a demonstration or examine an aspect of your product, and you are comfortable with his plan, go for it. Just remember, you have to live with the results of what he does.

Instead, they should be talking about reviews which provide basic facts about the item’s physical properties as well as impressions on how it performs for that reviewer. You’ll notice we don’t do a lot of traditional reviews here in SSD because of the time they take. Instead, we concentrate on breaking news. But, we do provide impressions of items that we’ve had experience with.

Do they immediately start name dropping? While this isn’t necessarily bad, it is a trick often used to gain your confidence by associating themselves with others with better credentials.

Do they try to win your confidence by telling you all about what your competition is up to? If so, they’ll probably do the same to you once they are off to the next guy.

Do they speak like they understand that the product sample they are asking for isn’t really free and affects your bottom line?

Many small companies are owned by former military personnel. They aren’t used to the business world or dealing with professional BS artists. What’s more, the more selectively manned the unit someone belonged to in the military, the more susceptible they are to being bamboozled in the business world. At their unit the only people who had access to them were vetted and deemed trustworthy. Out here, it’s a dog eat dog world and those of questionable morals work hard to insert themselves into circles of trust (remember that comment in name dropping).

Where And How Often Do They Publish?
What’s their reach? Notice I didn’t say “ask how many readers they have.” Reach is a bit bigger than that. High readership numbers don’t necessarily equate to the right readers. Sure, ask to see their webstats. But what’s important is who they are reaching. This info has to be bounced off of your product and goals. If you make specialized communication devices, those 2 million air softers they reach every month probably aren’t going to help you much if your goal is to increase sales. On the other hand, if a guy is influential on a precision shooting forum of a few hundred members that include personnel from very specialized military and LE teams then sending your new scope to him might give you some excellent exposure.

Find out how long they’ve been at it. I published an article a day on SSD for a whole year before a layoff forced me to commercialize the site. If they started last month, it’s probably best to give them some time to develop their voice.

Is it a corporate or private website? Is it owned by a large conglomerate? If so, do the owners share your beliefs? Many in the gun business don’t want to associate with companies that are anti-2A. Check out who owns the site. If it’s a private guy, read the site. Is it full of anti-government stuff? If so, ask yourself if your government customers will want to do business with a company that rubs elbows with a site that refers to them as “Jack booted thugs”?

Military/LE Personnel
Sometimes you’ll be contacted by Government personnel seeking a sample. If it’s for work:

Is (s)he a military guy? Insist in a letter from first O5 in chain of command stating that the requestor is authorized to evaluate you product for use by his unit. If he’s legit, this won’t be a problem.

LE guys, same deal, make sure they are reviewing your product for possible agency use or if it’s just for their own, personal use.

After you’ve spoken with them, follow through with the info they’ve given you to verify their claims.

If they are using their duty position to get free stuff to post on a forum or write about on a blog, ask them a couple of questions about the ethics of using their uniform for free stuff and then go back to all of the questions above.

Contracting officer Matt shared this advice:

Sage advice indeed. It protects both industry and the Government.

Alternatives to “Free Stuff’
In some cases you may want to offer a temporary loan sample that comes back to you after the review. In this case, you may want to secure more expensive items with a credit card number that will be charged if the item is not returned by the date agreed upon. Other times, perhaps a discounted purchase is the best course.

Use Your Network
There’s nothing wrong with vetting a website or writer. Ask friends at other companies if they’ve ever dealt with them and how it went.

Do Your Research
Independently check out their website/articles. Determine if they can actually write and convey information in a usable format.

Take a look at how they present information. Once again, do they understand your product and its use? Will they diminish the value of your brand by associating it with your competitors or what you consider inferior items?

Additionally, make sure they don’t end up associating you with something you don’t stand for. You don’t want to end up having your product on a site that conveys a different belief than yours. For example, a jihadist site, a tinfoil hat site or one that works to deny basic rights of others. Remember, the internet mobs are always ready to pounce.

Summary
Your product is valuable in many ways. In addition to its innate value, it has value to the potential reviewer. By providing a product for review, you validate that person’s status. By sharing a product with a reviewer, you associate yourself with them but keep in mind, that’s a two way street. Sometimes, you are getting the better end of the deal. Additionally, the article or review that is produced is a commodity as well. Information is the product for those in my line of work.

The ball is in your court. Whether or not you provide product samples to reviewers is up to you. Ultimately, we have to all rely on industry to police the plethora of websites, forums and blogs. The cream will always rise to the top but if you don’t provide samples to the unworthy, eventually, many of them will go away and the good sites will be all the easier to identify.

I know this sounds like a lot but it’s worth it. Seeding product samples to writers and reviewers can be a very high pay off endeavor; so long as you send them to the right folks. Conversely, it can be very expensive if you don’t see a return on your investment. Ask a few simple questions and follow up with a perusal of their other work. If they check out, go for it. If not, don’t be discouraged. Trust me, they’ll be another guy right behind them. A review from a reputable source can be very rewarding.

Last week I posted an ‘Ask SSD’ article on how to deal with the various requests for test articles received by companies. No story in recent memory has spawned so much back channel communication or general malcontent amongst the people it was written about. While mainly aimed at dealing with the “press” (and I use that term VERY broadly), I also mentioned requests from Military and LE. Afterward, a military contracting officer I know sent me a quick note which I’ll share with you.

Sage advice indeed. It protects both industry and the Government.

Thanks Matt!

A reader sent me this screencap of a post on Facebook. Considering we’ve been discussing reviews and dealing with bloggers/industry, the points made by James Yeager are certainly both poignant and germane. I don’t agree that print is dead, but he is right that it sure as hell is expensive to advertise in. I’d also like to point out that he doesn’t ask for money to take a look at stuff which is an ethical standard I can appreciate. And, I agree that videos can be very powerful marketing tools. But, I think that my point about reach might be at play. What do you guys think about his points?

I regularly field questions from industry about being contacted by potential gear reviewers for product samples. Most often, they’re unsure of the validity of the site or person making the request. Often, the industry rep who contacts me for advice doesn’t have a lot of time or experience dealing with “media” and wants me give them a simple “yes” or “no” answer. Instead, I send them off with some homework in the form of several questions to ask of the potential reviewer and themselves. I thought it might be helpful to share them with you as well.

Some are bloggers, some are regulars on various forums and others are military/LE personnel. Some do this for a living, others post reviews due to an interest in weapons and gear while still others are just looking for a pile of “free stuff”. Most of the folks who contact you will think they have your best interest at heart, but let’s face it, it’s a jungle out there. The internet is awesome. It allowed me to create SSD without having to buy a print press and hire a huge staff of reporters, but it also allows for literally anyone to set up a website and start the hustle for free gear. The point of these questions isn’t to serve as a bar to entry for anyone. The next SSD might be out there somewhere and we want to encourage quality, not stifle it. Nor is the list all-inclusive, but it will certainly serve as a great baseline. Rather, this is a guide for those in industry who feel they are barraged by a stream of open hands and unsure of how to deal with them.

Who Are They?
You are assessing the whole person. Who they are, how they approach you, their deportment, online behavior, everything. It’s like a job interview. When they write about your products, by extension, they are representing you.

The very first thing any prospective reviewer should do, either via phone, email, or in person (at a trade show) is tell you who they are and where they publish. If not, they are probably full of it, or don’t have enough experience to be effective. Either way, steer clear.

If they do it in person, take a look at them. Are they wearing the Tactical Tuxedo? Covered in morale patches? In and of itself, that isn’t a disqualifier but it can certainly be entertaining (please send me a pic for a “tactical fashion police” post). Are they properly dressed for the occasion, clean, organized?

Ask them what qualifies them to write about your product. There’s no right or wrong answer here, but you have to be satisfied with what they tell you. As a corollary, ensure they understand what your product is used for.

On a similar note, ask them about their day job. Some guys do this full time, so that one’s easy. If not, find out what else they are up to. Do they work for one of your competitors? Yes, those guys exist . Did they tell you about how they review gear and are also developing a few designs of their own? Or, better yet, working with other companies to test gear for them and develop products? All of those are flags to stay away. As gear reviewers and reporters we get access to a lot of behind the scenes info including trade secrets and developmental products. Only a hustler would put himself in a ethically questionable situation by asking to see your products while he serves as your competition.

What’s Their Demeanor?
Listen really hard to what they say and how they say it. Are they confident and professional or do they come off like a used car salesman?

Do they ask for money or ask you to purchase advertising in order to review your product? If so, RUN away from them and tell all of your friends to steer clear as well. Paid reviews are bad for business. Also, tell me so I can place them in my mental Rolodex of shame.

Did they offer to “test” your product? I am a retired Project Officer having served at the most exclusive of the five DoD Test and Evaluation Activities. I can tell you from experience, that testing requires use of the scientific method, a detailed test plan, and takes hundreds if not thousands of test samples and cycles. This equates to a great deal of time and money. Most of your products are already built to a spec so what good is a guy going to do by taking one of your products down to the local range and shooting a couple of magazines through it, or lighting a match to it, or dropping his barbell on it? Absolutely nothing. These “tests” are complete BS and generally make your product look bad since they are subjected to unrepeatable anomalous protocols and arbitrary standards that they weren’t built for. Leave testing to guys in lab coats. On the other hand, if a guy wants to do a demonstration or examine an aspect of your product, and you are comfortable with his plan, go for it. Just remember, you have to live with the results of what he does.

Instead, they should be talking about reviews which provide basic facts about the item’s physical properties as well as impressions on how it performs for that reviewer. You’ll notice we don’t do a lot of traditional reviews here in SSD because of the time they take. Instead, we concentrate on breaking news. But, we do provide impressions of items that we’ve had experience with.

Do they immediately start name dropping? While this isn’t necessarily bad, it is a trick often used to gain your confidence by associating themselves with others with better credentials.

Do they try to win your confidence by telling you all about what your competition is up to? If so, they’ll probably do the same to you once they are off to the next guy.

Do they speak like they understand that the product sample they are asking for isn’t really free and affects your bottom line?

Many small companies are owned by former military personnel. They aren’t used to the business world or dealing with professional BS artists. The more selectively manned the unit someone belonged to in the military, the more susceptible they are to being bamboozled in the business world. At their unit the only people who had access to them were vetted and deemed trustworthy. Out here, it’s a dog eat dog world and those of questionable morals work hard to insert themselves into circles of trust (remember that comment in name dropping).

Where And How Often Do They Publish?
What’s their reach? Notice I didn’t say “ask how many readers they have.” Reach is a bit bigger than that. High readership numbers don’t necessarily equate to the right readers. Sure, ask to see their webstats. But what’s important is who they are reaching. This info has to be bounced off of your product and goals. If you make specialized communication devices, those 2 million air softers they reach every month probably aren’t going to help you much if your goal is to increase sales. On the other hand, if a guy is influential on a precision shooting forum of a few hundred members that include personnel from very specialized military and LE teams then sending your new scope to him might give you some excellent exposure.

Find out how long they’ve been at it. I published an article a day on SSD for a whole year before a layoff forced me to commercialize the site. If they started last month, it’s probably best to give them some time to develop their voice.

Is it a corporate or private website? Is it owned by a large conglomerate? If so, do the owners share your beliefs? Many in the gun business don’t want to associate with companies that are anti-2A. Check out who owns the site. If it’s a private guy, read the site. Is it full of anti-government stuff? If so, ask yourself if your government customers will want to do business with a company that rubs elbows with a site that refers to them as “Jack booted thugs”?

Military/LE Personnel
Sometimes you’ll be contacted by Government personnel seeking a sample. If it’s for work:

Is (s)he a military guy? Insist in a letter from first O5 in chain of command stating that the requestor is authorized to evaluate you product for use by his unit. If he’s legit, this won’t be a problem.

LE guys, same deal, make sure they are reviewing your product for possible agency use or if it’s just for their own, personal use.

After you’ve spoken with them, follow through with the info they’ve given you to verify their claims.

If they are using their duty position to get free stuff to post on a forum or write about on a blog, ask them a couple of questions about the ethics of using their uniform for free stuff and then go back to all of the questions above.

Alternatives to “Free Stuff’
In some cases you may want to offer a temporary loan sample that comes back to you after the review. In this case, you may want to secure more expensive items with a credit card number that will be charged if the item is not returned by the date agreed upon. Other times, perhaps a discounted purchase is the best course.

Use Your Network
There’s nothing wrong with vetting a website or writer. Ask friends at other companies if they’ve ever dealt with them and how it went.

Do Your Research
Independently check out their website/articles. Determine if they can actually write and convey information in a usable format.

Take a look at how they present information. Once again, do they understand your product and its use? Will they diminish the value of your brand by associating it with your competitors or what you consider inferior items?

Additionally, make sure they don’t end up associating you with something you don’t stand for. You don’t want to end up having your product on a site that conveys a different belief than yours. For example, a jihadist site, a tinfoil hat site or one that works to deny basic rights of others. Remember, the internet mobs are always ready to pounce.

Summary
Your product is valuable in many ways. In addition to its innate value, it has value to the potential reviewer. By providing a product for review, you validate that person’s status. By sharing a product with a reviewer, you associate yourself with them but keep in mind, that’s a two way street. Sometimes, you are getting the better end of the deal. Additionally, the article or review that is produced is a commodity as well. Information is the product for those in my line of work.

The ball is in your court. Whether or not you provide product samples to reviewers is up to you. Ultimately, we have to all rely on industry to police the plethora of websites, forums and blogs. The cream will always rise to the top but if you don’t provide samples to the unworthy, eventually, many of them will go away and the good sites will be all the easier to identify.

I know this sounds like a lot but it’s worth it. Seeding product samples to writers and reviewers can be a very high pay off endeavor; so long as you send them to the right folks. Conversely, it can be very expensive if you don’t see a return on your investment. Ask a few simple questions and follow up with a perusal of their other work. If they check out, go for it. If not, don’t be discouraged. Trust me, they’ll be another guy right behind them. A review from a reputable source can be very rewarding.