Blue Force Gear, Inc. (BFG) is a family owned tactical gear manufacturer located in Pooler, Georgia. BFG is committed to attracting and retaining the best employees. In order to enhance our long term growth, we are looking for a highly organized, enthusiastic, self-motivated, Customer Service Rep.
Responsibilities Include:
• Answers incoming calls, e-mails, and/or faxes from both customers and dealers/distributors and informs customers of unit prices, shipping date, anticipated delays, and any additional information needed
• Receives orders and inputs order data into Quickbooks
• Receives web orders and inputs them into Quickbooks
• Responds to shipment and inventory inquiries, confirms orders, and resolves discrepancies
• Serves as a liaison for specific dealers in a geographic area
• Places outgoing calls in designated geographic area to announce promotions, introduce new products, confirm open orders, recommend additional products to meet customer needs, provide follow-up for purchase order discrepancies, and monitor consumer’s on-hand inventories
• Provides technical support to customers via verbal and written communications
• Follows-up with customers as needed.
• Completes miscellaneous project work in preparation for major trade shows, meetings, or mass mailings.
• Attends annual trade shows as needed.
Experience and Education:
• College degree in Business or Marketing preferred, or an acceptable combination of education and experience
• Must have two or more years of direct work experience in a customer service, sales or telesales capacity
• MUST HAVE KNOWLEDGE OF TACTICAL GEAR
• Knowledge of government contracts, military and/or federal agencies a plus
• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
• Experience with customer relationship management software a plus
Competencies and Skills:
• Proficient in Microsoft Office Suite
• Knowledge of Quickbooks
• Effective time management
• Integrity, enthusiasm and strict attention to detail are essential
• Strong problem identification and resolution skills
• Exceptional communication and presentation skills
• Must be self-motivated with the ability to multitask
• Ability to perform basic mathematical calculations
• Ability to work individually and as part of a team