U.S. Elite (www.US-EliteGear.com) is looking for a Government Client Service Coordinator (CSR) to serve our Government & Group business, serving Military, Law Enforcement, contractors and others. Starting salary is in the range of $45-50 k, depending on experience and qualifications, with a generous 401k plan. We are looking for a long term fit in our Team, who aligns with our purpose and core values. We pride ourselves on our training & development, and you’ll be able to grow within this position to the level of your capabilities. This position requires a service-oriented mindset, such that the right candidate must thrive in an unstructured, fast paced, highly entrepreneurial environment. Remote work acceptable but prefer someone who can spend time as needed in our Hawthorne NJ command post.
Mission – to serve our existing Government clientele to the highest standards and coordinate every step of the process from quote preparation to order management to final delivery and sale to after-sale service
Outcome
• Promptly respond to client requests for quotes (phone & email)
• Generate price quotes that optimize our opportunities for wins, balanced with making a profit
• Client, vendor and shipper interaction, as required
• Document client profiles and material information for future reference
• Adhere to and create / improve U.S. Elite systems & SOP’s
• Support outside sales
• Special projects that serve U.S. Elite’s Gov & Group clients
Critical Competencies
• Outstanding people and communication skills – verbally and written
• Proficient with spreadsheets and competent with software
• Highly organized, and able to juggle multiple priorities with attention to detail
• Excellent analytical skills along with basic financial literacy
• Shine with minimal supervision, and create order in an unstructured environment
• Extraordinary client care skills
• Team player
• Stay calm & cool, even when a situation goes off the rails (it happens once in awhile, just part of the business)
• Committed to consistent improvement and self-development
• Knowledge of tactical equipment, military/federal agencies, and/or government contracting a plus
About U.S. Elite – ‘Outfitting Modern Man with a Tactical Mindset’, U.S. Elite is a fast growing multichannel dealer of premium outdoor and tactical gear brands. We pride ourselves on our reputation, with a 12 year track record of outstanding client satisfaction, as evidenced by our 4.8 out of 5 star rating over 10,000 independent reviews. We are a CVE-Verified Service Disabled Veteran Small Business with a GSA contract (Schedule 84). We are a small but tight Team, aligned on delighting our clientele (and having some fun along the way).
Next Steps – no phone calls or walk-in’s please – just email hr@US-EliteGear.com. We’d like to see your resume along with a cover letter explaining why you’re interested in this position and why you believe you’d be a good fit for us. It will be helpful if you provide compensation history / expectations. Only exceptional applicants will receive feedback.