Raven Concealment Systems has launched a new e-commerce site and with comes some good news. RCS is shipping right hand, standard cut, no light holsters for the Glock 17/19/26 in 6 weeks and accessories ship in 1 to 2 weeks. The not-so-good news is that everything else ships in 16-18 weeks.
So basically this is just a more efficient way to overspend on RCS Holsters. The price is getting ridiculous on their products, and they’re service continues to suck. I hold industry to a high standard and RCS has failed over and over.
FormerSFMedic-
My name is Tom Fineis, I am the Director of Sales & Marketing with RCS. We have always placed great pride on our unconditional lifetime warranty and our willingness to do whatever it takes to make our customers happy.
Without knowing your information, I can’t speculate on what your previous experience with RCS may have been. However, I’d like to state clearly that if you email me directly, I will ensure whatever issue you have is resolved as quickly as we can. My contact information is as follows-
Email:
tom@ravenconcealment.com
Direct mobile:
(440) 465-7111
I would encourage others reading this to ask around on the web (or visit our Facebook page) to see what our customers are saying about our products and service.
Regards,
Tom Fineis
Director of Sales & Marketing
Raven Concealment Systems, LLC.
Tom, I appreciate your reply. I will be sending you an email later today.
On another note, I would like to say that my discrepancy with RCS’s service does not necessarily reflect the way I feel about the quality of product RCS puts out. I believe the RCS Holsters to be some of the best in the industry.
FormerSFMedic,
Its true that RCS takes waaaay too long to get their holsters out to the purchaser, but when you realize that they handmake each holster and the demand on their product since the Magpul craze began a few years ago has ballooned it begins to make sense why it takes so long.
They are a growing American business and they are doing everything they can to ensure the quality of their product without going bankrupt by growing too rapidly in the process.
I have toyed around with making kydex holsters on my own and while the process isn’t super complicated it does take a lot more effort and skill than it seems when you look at the simplicity and design of the RCS. That’s a staple of quality design, when a product seems so simple and obvious until you try to make something similar.
RCS has the best design for Kydex holsters out there and the most complete modularity of mounting options in the industry. I agree that their prices are a bit high, especially since I’m a Veteran going to college and living off a limited income so $80+ a pop if I get a light for my current pistol or a whole new pistol etc, does get really hard to swallow. But until I either get really good at dinking around with kydex on my own or RCS gets to where they can drop their prices I will gladly scrounge my GI Bill pennies together to pay for their top quality products, and recommend them to everyone I know.
For anybody reading/watching this post, FormerSFMedic has yet to contact me, unless he did it through our general email channel and didn’t mention who he was.
His claim of our service “sucking” is false, as our reputation within the firearms community will prove. I have offered to personally fix whatever issue he may have, and to my knowledge, he has chosen not to take me up on that offer.
Tom Fineis
Director of Sales & Marekting
RCS