Black Creek Labs has recently made significant strategic and operational changes in order to move into a new era of developing and manufacturing quality products for the global defence industry and the individual Canadian consumer.
One of the boldest moves that Black Creek has recently made is the decision to demerge North Eastern Arms Group. This demerger was driven by the pressure to become an independent manufacturer that could focus on its core competencies and shake off a mind-set, culture and mutual dependence that were not compatible with the vision of Black Creek Labs. Both resulting businesses have strengthened due to this change. In January 2019, Black Creek took a step further and shut down both the manufacturing division and the customer service department for an unprecedented eight (8) weeks in order to restructure with new staff and concurrently focus on the ejection issues that have plagued the non-restricted firearm; the iconic, infamous and Canadian made, “102”.
As of today, Black Creek Labs is now operational again, with a 102 that has been cured of its ejection issue, and a brand new line of products that are all Scheduled for delivery to Black Creek’s new distributor, North Sylva Sports. Black Creek Labs is proud and honoured to be associated with North Sylva Sports and is confident that this team will be able to provide the extensive pre and post level sales support and customer service that our dealers and individual customers have been waiting for, and truly deserve.
North Sylva is now set to distribute the latest generation of 102, which is the first generation built by an independent Black Creek Labs. The Black Creek Labs customer support team is also finally operational and is now armed with the ability to cure the ejection issues of previous 102 models. We apologize that the customer service team was slow to respond to numerous backlogged requests over the last eight weeks, however we are back to our regular response times and now that we have determined the root cause of the systemic extraction issues, we are quickly shipping out extractor repair kits. Again, we apologize for the delay, however we are now prepared to get your 102s running how they were made to run.
Black Creek Labs is excited to move forward with a new team, a new culture and a host of new products. The long-anticipated Badger, Catamount and Wejack are all scheduled to be released shortly and all three platforms have surpassed our expectations. We are also not far behind on our Skunk Bear (a PDW in 300BLK, 7.62×39 and 9mm) and a new semi-auto designed for calibers larger than 308.
It is our honour to serve you and please contact us at:
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NEA / BCL has been plagued with issues since day 1. They have rushed production, set-up unrealistic deadlines. I had one of their original uppers and the rail was out of spec. They were involved in shilling operations on CGN. Many friends have BCL 102s and none of them didn’t face any issues. All are jealous of my Stag-10.
what?
BCL 102, so many issues and reports of crappy after sales support that you really won’t touch that with a 10 foot pole.
Stag 10, or others for NR, AR platform in Canada… is the way to go.
Shutting down Customer Service for 8 weeks certainly sounds like a “bold move”. Ya gotta do what ya gotta do, I guess. Wish them much success.
Worst. Idea. Ever. Apparently, Black Creek Labs didn’t google “North Sylva reviews” before they made such a foolish business move. Rip