Streamlight Stinger 2020

Brownells Launches Gun Guru Product Expert Online Chat Team

GRINNELL, Iowa (September 9, 2019) – Brownells customers seeking product guidance and expertise can now consult live with a Brownells Gun Guru™ Product Expert.

Starting Monday, September 9, customers can click on the “Chat” icon at the top of the website to be connected with a Gun Guru™ Product Expert. The guru, whose photo will be shown complete with a short bio, will be either a Brownells Gun Tech™ (an actual trained gunsmith) or a vetted firearms enthusiast who can offer advice on product categories for which they are most familiar.

Gun Guru™ Product Expert chat will be live on the website Monday through Friday, 7:30 am until midnight (CT), and on weekends 8:00 am until 5:00 pm (CT).

“The mission of the Gun Guru™ Product Experts will be to help educate customers on products and give recommendations, so customers can make informed decisions,” said Ted Somers, Brownells Director of Customer Experience.

In addition to giving product advice, the Gun Guru™ Product Experts are also prepared to help customers with account issues, give information about previous orders and handle most customer concerns.

While Brownells Gun Techs will participate in Gun Guru™ Product Expert chat online, customers with more-technical questions can still call 1-800-741-0015 and ask to speak with a Brownells Gun Tech™ during regular business hours.

Customers can learn about the individual Gun Guru™ Product Experts on the Gun Guru Product Expert page.

One Response to “Brownells Launches Gun Guru Product Expert Online Chat Team”

  1. This is great, thank you Brownells for your continued support of this industry.