01AUG 2022

Sterling, VA – Qore Performance, Inc., inventors of the revolutionary ESAPI-shaped IcePlate thermoregulation and hydration tool for PPE users, continues to grow rapidly and is looking for highly talented candidates to fill a vital role: Director of Business Development.

The Director of Business Development is a senior position that reports directly to the CEO. This position is responsible for caring for our most important asset: our customers.

Do these questions resonate with you?

1. Are you a strong, diligent, extrovert with a natural sense of urgency who is energized by relentlessly evangelizing our cause and solving problems for people?

2. Do you have an uncanny ability to figure out what the customer actually wants (and they didn’t even know they wanted)?

3. Are you capable of being a total team player who can operate independently while in the field?

4. Do you have experience and/or a network for selling into large, Fortune 1000-type companies or into any one of the following industries: military, law enforcement, occupational safety, personal devices (iPads), aviation, outdoor/fitness?

5. Are you an expert at building long term relationships and large, functional networks?

No formal education is required

An ideal candidate must be:

-well-read (or “listened”)

– a perpetual learner

– an excellent writer

– disciplined and diligent in the execution of their tasks

– able to travel frequently

– a master of discretion

– someone with excellent judgement

The Job

-Answer and resolve inbound customer inquiries (video, email, LiveChat, phone, etc.): sales, information, questions, warranty, etc. In-person as needed, but emphasis on local dominance

-Lead, manage, and grow Field Training Specialists for customer visits, trade shows, boutique shows, etc.

-Run point on all B2B sales projects after establishment, “baton handoff”

-Grow all existing customer relationships in both revenue and profit

-Work with UX/UI Designer to update website to improve customer experience, Conversion Rate based on customer communications (“aim for zero”)

-Support CEO and CFO to instill work ethic, brand standards, customer-first mindset, discipline, maturity across the entire team

-Develop, nurture, harvest deep relationships with existing customers across all lines of business and new customers as they join, ensuring optimal QPI experience

-Open new International Distributors as approved

-Open new enterprise accounts as approved

-Monitor third party sales portals (B2B) and Distributor websites to ensure merchandising is correct and up-to-date

-Disseminate relevant merchandising assets to Distributors to ensure websites are always current

-Follow-up on in-bound international distributor and enterprise leads

-Generate new content based on in-bound customer questions

-Work with Videographer/Photographer to get content from existing customers (Testimonials)

-Compliance audit distributor websites, communications, coach up distributors accordingly to maintain brand standards to match QPI website

-Diligently address oversights or errors with sustainable, efficient solutions

-Relay customer feedback to relevant departments

-Set and enforce high standards for hygiene, tidiness, organization, and excellence

How we will measure success

-sales growth

-referral business

-Conversion Rate growth

-inbound traffic generation, growth

-customer complaints/satisfaction

-reviews

-profitability

-lead generation/closure rate

-active lead pool

-customer feedback

-YOY account performance

-market penetration (new and existing)

Think you have a better way?

We DEFINITELY want to hear from you.

Big advantage if you have a background in any of the following:

Military, Law Enforcement, Wild land Firefighter, First Responder/EMT, SAR/CSAR, Backpacking/Hiking, Mountaineering/Climbing, Outdoors, Travel, QSR/Food Service, Luxury Hospitality/Resorts/Hotels, Consumer Electronics (specifically iPads and iPhones), Crossfit, Running/Marathons/Ultras, Combative’s/D-TAC, Shopify, ERP software, Pilot’s License, Crossfit Certifications (or similar/equivalent), Hunting, Marksmanship/Firearms proficiency, Occupational Safety,

Click here to learn more about our recruiting process and working at Qore Performance.

Position-specific Requirements

-MINIMUM two years experience at least one of the following sales or customer service channels: military, law enforcement, HSE/OSHA enterprise/occupational safety, outdoor (backpacking, hiking, hunting, water sports, etc.), EDC, luxury travel/hospitality, aviation, GSE, physical fitness

-Proven ability to implement a sales/customer service training program

-References who can verify your sales/service track record (more = better)

-Team player mindset

Ideal, but Optional

Existing customer network in any one or more of the aforementioned areas: enterprise, consumer electronics (iPads, iPhones), OSHA/industrial safety, Fortune 1000, military, law enforcement, premium resorts (ski, mountain, hunting, outdoor)

Company Requirements

-All candidates must have the legal ability to work in the USA without sponsorship

-Ability to clearly communicate in a fast-paced work environment

-Ability to pass a background check and drug test

-Ability to perform physical tasks required of the job

Work location: Qore Performance® Headquarters in Sterling, VA

Please submit a condensed resume and an expression of interest for review. Work location: Sterling, VA.

For more information or to apply, click the link below:

www.qoreperformance.com/pages/current-job-openings

Qore Performance, Inc.

Job inquiries: Jobs@QorePerformance.com

 

The TD Team is growing and we are looking for an individual that is ready to jump in and help with customer care. The E-Commerce industry is steadily growing and evolving, and we are hoping to find a candidate that is capable of the same speed. Much of the Tactical community consists of Military and First Responders; it is a rewarding industry to serve – we take great pride in helping the ones that sacrifice so much for us. Veterans are encouraged to apply!

Primary Responsibilities:

· Provide excellent customer service by resolving all issues such as processing orders, inventory, tracking, returns/exchanges and coupon codes

· Answer customer phone calls, web chat, and emails

· Assist walk-in customers with orders

· Upload new products to the site

· Contribute to the team with a positive attitude and new ideas

Requirements:

· College degree preferred, but not required

· Customer Service experience

· Strong verbal communication

· Basic Computer Skills

Competitive Salary plus Profit Sharing, Paid Vacation and Health Insurance.

Job Type: Full-time in office Virginia Beach 

Please email:

jobs@tacticaldistributors.com

TITLE: Product Manager (Multiple Positions) and Brand Manager with Nightforce Optics

Nightforce’s Product Managers, minus the riflescopes, and the Brand Manager can be located either in Orofino, ID or Meridian, ID. The Product Manager – Riflescopes is located in Orofino, ID.

Product Manager (Multiple Positions)

Job Description:

Nightforce Optics Product Managers are strategic thinkers, have a passion for products, and are a collaborative leader. This role reports to the Director of Marketing and Product Management and is responsible for managing the direction, market presence, and lifecycle of Nightforce products including ensuring revenue and customer satisfaction goals are met. These positions are vital to the ongoing growth and operational success of Nightforce.

Essential Job Duties:

• Evaluate market conditions and current product performance to identify strengths, weaknesses, opportunities, and threats to their business area and adjust accordingly.

• Gather consumer need gaps and product lifecycle management needs and turn them into defined projects, with competitive features and pricing, within the New Product Development Process. This includes making day-to-day development decisions with the Engineering team.

• Listens objectively while gathering information to pinpoint consumer and market needs. Develops portfolio plans and product roadmaps accordingly.

• Works in conjunction with the other Product Managers and Executive Team in prioritizing product development projects to drive the most impact for the company

• Manages product development and launch timelines; develops launch plans; provides accurate information to Marketing and Sales for proper launch strategies

• Maintains a database of market research to include competitive analysis, market sizing estimates, and consumer preference trend data.

Minimum Qualifications

• All positions must require an earned bachelor’s degree in marketing, business, engineering, or related field.

• Candidates for the Associate Product Manager – Accessories and Apparel must demonstrate 2 years of experience in strategic marketing or product management role. Demonstrated experience analyzing product and portfolio level profitability, promotional profit/loss scenarios, and growth modeling (Location: Orofino, ID/Meridian, ID).

• Candidates for the Product Manager – Other Optics must demonstrate 5 years of experience in strategic marketing or product management role. Demonstrated experience analyzing product and portfolio level profitability for new product categories. Experience bringing novel or emerging technology from concept to product launch as well as the ability to articulate the Nightforce Brand and explain the structure and position of Nightforce products (Location: Orofino, ID/Meridian, ID).

• Candidates for Product Manager – Riflescopes must demonstrate 5 years of experience in strategic marketing or product management role. Demonstrated experience analyzing product and portfolio level profitability, promotional profit/loss scenarios, and growth modeling. The candidate must have experience in the hunting, shooting, and outdoor industry with the ability to articulate the Nightforce Brand and explain the structure and position of Nightforce products (Location: Orofino, ID).

Brand Manager

Job Description

The Brand Manager is responsible for defining the standards, tone, and personality of the Brand and ensuring the company is consistent in maintaining them. The Brand Manager thinks strategically, developing campaigns and underlying marketing activities that fulfill specific Brand objectives and measuring the effectiveness of all marketing. To grow and defend the Nightforce Brand within various market spaces, the Brand Manager leads the marketing team in periodically evaluating the Brand’s position competitively and trends within consumer perceptions.

Essential Job Duties

• This position will be assisting with marketing strategy including helping with the development of creative and Brand direction, including ongoing evaluation of strategy, purpose, vision, and values.

• Assists with developing and implementing new SOPs for marketing and brand processes

• Accountable and responsible for ensuring campaigns, projects, and marketing activities are aligned to Brand strategies and established goals.

• Evaluates all material for fit with brand standards, tone, and personality.

• Writes copy for all marketing activities, with the assistance from the Assistant Brand Manager and, when needed, the Product Managers.

• Responsible for developing and managing a team that understands, values, and is dedicated to the Nightforce Brand.

• Manages employees within the Nightforce Brand Management team and is responsible for hiring and performance management.

Minimum Qualifications

• Bachelor’s degree in Marketing or Business Required (or applicable experience may be substituted)

• 3 years of experience in brand management marketing

• Minimum of 1 year in personnel management

• Ability to travel up to 25% of the time

• Ability to embody and articulate the Nightforce Brand clearly

• Strong written, verbal, interpersonal, and presentation skills

• Must be proficient in the use of Microsoft Office products including Word, Excel, and PowerPoint (or Google suite)

• Meticulous time management and organizational skills and the ability to organize calendars and schedules

• Proven ability to take marketing goals and apply appropriate tactics to achieve results

• Must have a strong knack for building and uplifting team members

• In-depth understanding of brand building, positioning, and communication strategy

• Ability to stay abreast of current market trends, competitor marketing activity, and identify Strengths, Weaknesses, Opportunities, and Threats for the Nightforce Brand

• Highly motivated in building and maintaining collaborative relationships

Note: All job offers are contingent on passing pre-employment requirements, including a drug screen and criminal background check. Applicants must also be a “US Person” as defined by the International Traffic in Arms Regulations (ITAR).

Nightforce Optics is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, gender, sex, national origin, age, sexual orientation, gender identity, protected veteran status, disability or any other category protected by law.

To apply, click here.

Sterling, VA – Qore Performance, Inc., inventors of the revolutionary ESAPI-shaped IcePlate thermoregulation and hydration tool for PPE users, continues to grow rapidly and is looking for highly talented candidates to fill a vital role: Customer Support and Relationship Manager.

The Customer Support and Relationship Manager is a senior position that reports directly to the CEO. This position is responsible for caring for the most important company asset across all lines of Qore Performance business: our customers.

Do these questions resonate with you?

1. Are you a strong, diligent, extrovert with a natural sense of urgency who is energized by relentlessly evangelizing our cause and solving problems for people?

2. Do you have an uncanny ability to figure out what the customer actually wants (and they didn’t even know they wanted)?

3. Are you capable of being a total team player who can operate independently while in the field?

4. Do you have experience and/or a network for selling into large, Fortune 1000-type companies or into any one of the following industries: military, law enforcement, occupational safety, personal devices (iPads), aviation, outdoor/fitness?

5. Are you an expert at building long term relationships and large, functional networks?

No formal education is required

An ideal candidate must be well-read (or “listened”), a voracious learner, have excellent writing skills, be disciplined and diligent in the execution of their tasks, be able to travel frequently, and have exceptional judgment and discretion.

The Job

Answer and resolve inbound customer inquiries (video, email, LiveChat, phone, etc.): sales, information, questions, warranty, etc. In-person as needed, but emphasis on local dominance

Lead, manage, and grow Field Training Specialists for customer visits, trade shows, boutique shows, etc.

Run point on all B2B sales projects after establishment, “baton handoff”

Work with UX/UI Designer to update website to improve customer experience, Conversion Rate based on customer communications

Support CEO and CFO to instill work ethic, brand standards, customer-first mindset, discipline, maturity across the entire team

Develop, nurture, harvest deep relationships with existing customers across all lines of business and new customers as they join, ensuring optimal QPI experience

Open new International Distributors as approved

Open new enterprise accounts as approved

Monitor third party sales portals (B2B) and Distributor websites to ensure merchandising is correct and up-to-date

Disseminate relevant merchandising assets to Distributors to ensure websites are always current

Follow-up on in-bound international distributor and enterprise leads

Generate new content based on in-bound customer questions

Work with Videographer/Photographer to get content from existing customers (Testimonials)

Compliance audit distributor websites, communications, coach up distributors accordingly to maintain brand standards to match QPI website

Diligently address oversights or errors with sustainable, efficient solutions

Relay customer feedback to relevant departments

Set and enforce high standards for hygiene, tidiness, organization, and excellence

How we will measure success

sales growth

referral business

Conversion Rate growth

inbound traffic generation, growth

customer complaints/satisfaction

reviews

profitability

lead generation/closure rate

active lead pool

customer feedback

YOY account performance

market penetration (new and existing)

Think you have a better way?

We DEFINITELY want to hear from you.

Big advantage if you have a background in any of the following:

Military, Law Enforcement, Wild land Firefighter, First Responder/EMT, SAR/CSAR, Backpacking/Hiking, Mountaineering/Climbing, Outdoors, Travel, QSR/Food Service, Consumer Electronics (specifically iPads and iPhones), Crossfit, Running/Marathons/Ultras, Combative/D-TAC, Shopify, ERP software, Pilot’s License, Crossfit Certifications (or similar/equivalent), Hunting, Marksmanship/Firearms proficiency, Occupational Safety,

Click here to learn more about our recruiting process and working at Qore Performance.

Position-specific Requirements

MINIMUM two years experience at least one of the following sales or customer service channels: military, law enforcement, HSE/OSHA enterprise/occupational safety, outdoor (backpacking, hiking, hunting, water sports, etc.), EDC, luxury travel/hospitality, aviation, GSE, physical fitness

Proven ability to implement a sales/customer service training program

References who can verify your sales/service track record (more = better)

Team player mindset

Ideal, but Optional

Existing customer network in any one or more of the aforementioned areas: enterprise, consumer electronics (iPads, iPhones), OSHA/industrial safety, Fortune 1000, military, law enforcement, premium resorts (ski, mountain, hunting, outdoor)

Company Requirements

All candidates must have the legal ability to work in the USA without sponsorship

Ability to clearly communicate in a fast-paced work environment

Ability to pass a background check and drug test

Ability to perform physical tasks required of the job

Work location: Qore Performance® Headquarters in Sterling, VA

Please submit a condensed resume and an expression of interest for review. Work location: Sterling, VA.

Click here for the complete job description on our website.

Click here to learn more about working at Qore Performance and our hiring process.