Posts Tagged ‘Ares Armor’
Many are interested in the innovative Derma Armor Carrier designed by Jon Zum and introduced earlier this year by Ares Armor with its custom low profile cummerbund featuring buckles created in conjunction with AustriAlpin. But, the reality is that most must use an issue armor carrier. Ares has heard your pleas and is offering the Derma Universal Cummerbund Kit retrofit that will work with most front opening armor carriers.
Donning and doffing is accomplished with their custom made attachment from AustriAlpine, meaning no more noise from hook and pile tape. It also adds a release to the system so that a non-releasable carrier is now releasable via pull cord attached into the system. Finally, the DUCK offers a triple bungee design not found anywhere else.
Ares Armor is having a sale on their branded INFORCE APL pistol light. The APLs are going for 39% off, limit two per customer. Stock is limited, so get them while they’re available.
Ares Armor posted this letter to their customers on their website earlier today. I’ve known Dmitri for several years now and he is one solid dude. I didn’t realize that for a time someone else was at the helm at Ares Armor but its good o see that he taken back the reins to assume position as CEO and that he is taking full responsibility for what is going on there regarding their 80% products. That is what I want to see in American business.
Ares Armor Customers,
For those of you who don’t know who I am. My name is Dimitri and as of about two weeks ago I took back my position as the CEO and am in full control of Ares Armor. I am going to start this letter off with a promise; I will take zero compensation in the form of a paycheck, bonus or any other workaround from Ares Armor until every single order for 80% products has been completed.
I would like to personally apologize for several things that we as a company have clearly done wrong.
Our communication with our customers has been atrocious and there is absolutely no excuse for that. Being busy is not a good reason to ignore the customers that support you. This is completely inexcusable behavior. We took in far too many orders than we were set up to handle. We have fallen far behind. Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” I have spent the last few nights awake scouring the internet reading every negative review I could find. There was plenty to learn.
My focus and the foremost of my attention will be directed at cleaning up our customer service. We have been making some very serious changes in the way we operate.
1. We will no longer take back orders through our website for 80% products.
2. We have set up an online live inventory system for all products that are not made to order items such as Tactical Nylon and Custom Kydex.
3. We have launched a new customer support system that will allow us to organize and respond to inquiries in a timely manner. If you want to get a hold of us please send an email to firstname.lastname@example.org or go to support.aresarmor.com and submit a ticket directly into our customer support system.
4. We have hired additional staff to ensure that we have someone answering the phones and returning calls.
In life, a man is judged by not only his own words and actions but by the company he keeps. Some of our partners that have acted as suppliers have been poor company indeed. We have received dates, times, quantities, and promises that have all been false. We are to blame for allowing this to happen.
We have secured alternate supply chains and will work nonstop to ensure that we fill orders as fast as we possibly can.
For those of you that have open orders with us. I will not rest until your order is filled.
Dimitri Karras, CEO
Ares Armor showed me a prototype of their Derma Plate Carrier at today’s ‘Shot heard round the world!’ Event in New Hampshire.
It incorporates several new features including the Ares-Austrialpin buckle we previewed awhile back.
It’s a full cutaway cable release design. Look for the Derma and its unique elastic cummerbund late 2nd Qtr.
While I was checking out the Derma I noticed Jon’s cool-guy jeans.
The Tacticasual trousers integrate padded knees as well as two 30 round mag pouches in the left thigh.
The magazines pop right up thanks to their mag elevator feature. No word on when these might be available.