This is the contents of an email sent to LE agencies and dealers by EOTech requiring them to acknowledge the Holographic Weapons Sights performance issues.
Good evening,
Please be advised that any EOTech Holographic Weapon Sight orders that are to be shipped to an agency are currently ON HOLD at EOTech. In order to get those orders released you must follow the process outlined at the bottom of this email. Most all current orders on hold are available to be shipped as soon as this process is complete. This is a fairly simple process in which you identify the order number and agency POC, and then, copy and paste an email template to the agency that includes a workable link. Inside that link, the agency POC will be able to read and acknowledge EOTech’s current specifications. At that point, once acknowledged by the agency on the web link, the product will auto ship to the agency. Some of you have seen this process as you had agency orders in queue when it rolled out, and I notified you of the steps. It was my understanding early on that this was only for current orders in queue, so I notified only those customers. Currently the directive is to continue this process until further notice, so I am sending this out to everyone. If you have a law enforcement order waiting to ship, this process must be completed. If you have a non-LE direct order that needs to ship for stocking or consumer level sales, please send me that PO number and I will get the order released. Some of those orders may have been held up if you were flagged as an LE dealer/distributor in order to ensure no agency received sights without acknowledgement. Do NOT under any circumstances attempt to circumvent this process. If it is going to an agency, it must follow the procedures. If you are a commercial, non-LE account and you received this email, you may disregard. Please, if you have any questions at all, feel free to give me a call. The process is outlined below.
Below is the LE Acknowledgement instructions in regards to releasing orders. This is LIVE and ready to go.
THE PROCESS
Step 1: Identify agency, obtain Point of Contact information
Step 2: Email the agency the standard email language (Below) with Sales Order # referenced, including embedded link to HWS performance specs on EOTech’s website.
Step 3: Agency contact completes form and acknowledges review of HWS performance specs by clicking in the acceptance box. Note: Both acceptance boxes need to be checked.
Step 4: A copy of the agency POC acceptance is auto generated to EOTech’s order entry and to relevant sales personnel.
Step 5: The law enforcement order is released from ship hold and is shipped.
THE EMAIL
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Dear <INSERT NAME>,
With respect to your backorder of EOTech sights, S.O. #<INSERT ORDER NO.>, we are ready to ship but need your acknowledgement of the HWS Performance Specifications. Click HERE to review that information and provide acknowledgement. Allow approximately 1-2 weeks for delivery.
Thank you for your attention and assistance.
Direct Link: http://www.eotechinc.com/le-perf-ack
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