AXL is a tactical gear design and manufacturing company with Military and LE customers seeking motivated customer support associates to join our team. We are rapidly expanding and looking for someone to grow with us!

Our company exists to Improve the Lethality and Survivability of our Customers.

The Customer Experience Associate is responsible for optimizing the customer experience in every interaction. As a product expert, you will maintain detailed knowledge of our constantly evolving product line and initiatives and act as a champion for customers by serving as their central point of contact. This is an exciting and impactful role that fuels improvement and innovation via ongoing feedback to other departments.

Location: Wylie, TX

CORE RESPONSIBILITIES

• Provide phone and email support to all customers (individuals, dealers, agencies (federal, state, & municipal), police departments, and military units).

• Most commonly in the areas of:

• Answering or otherwise assisting customers with technical questions about AXL Products (Required deep knowledge of tactical gear)

•Please do not apply for this position if you cannot tell the difference between Crye, Ferro, & Spiritus products

• Providing Customer Quotes and taking payments over the phone

• Help customers place orders both online and over the phone, provide updates, order changes, and inquiries

• Cataloging customer feedback

• Evaluating warranty and repair claims

• Setup and process returns and exchanges

• Dealing with claims for packages lost in shipping

• Identify problems and aid in solving to ensure best possible customer experience

• Report irregular trends to appropriate teams to be addressed

• Coordinate dealer, agency and unit orders with shipping and production teams

• Ship returns, exchanges and VIP orders

• Identify problems and aid in solving to ensure best possible customer experience

• Maintain a high-level of professionalism, even in challenging situations

• Develops training materials and policies to aid both new hires and current staff

• Any other activity required to meet the goals of the company

PERFORMANCE INDICATORS

• Customer service queue closed out by End of Day

• All requested customer quotes sent out by the End of Day

CORE PROFICIENCIES

•Deep knowledge of the assembly and use of Military/Law Enforcement cut & sewn load-bearing gear (MOLLE/PALs), helmets, ear-pro, body armor vests, plate carriers, chest rigs, and ammo pouches from major brands (Spiritus, Crye, Ferro, Eagle, LBT, etc).

• Experience with firearms and training simulations (simunitions, UTM, airsoft, milsim, etc.

• Excellent spoken and written communication skills, with the ability to clearly and efficiently get your message across

• Excellent attention to detail

• Good multitasking, critical thinking skills, problem-solving, and customer-centric mindset

• Ability to work effectively and creatively under pressure and deadlines

• Interest or involvement in groups, brands, or hobbies that align with the AXL mission

• Basic knowledge with Microsoft Office and/or Google Apps

• Must be eligible to work in the U.S.

• High School Diploma or GED

• Be coachable, punctual, positive, efficient, and goal-oriented

PHYSICAL REQUIREMENTS

• Must be able to sit for extended periods of time.

• Must be able to stand for extended periods of time.

• Must be able to look at a computer screen for extended periods of time.

• Must be able to converse on the telephone for extended periods of time.

• Ability to maintain a composed and professional demeanor within a flexible (and at times noisy) work environment.

• Full Time availability: Mon-Fri 9am-5pm (Ability to work 40 Hours a week)

• Availability around all major holidays mandatory with likely overtime

• Reliable transportation

• Ability and willingness to lift up to 50lbs of weight.

PREFERRED

• 1 or more years in a customer experience or customer service role (call center or e-commerce customer service experience)

• Familiar with FreshDesk, Netsuite, Shopify, and/or ShipStation, platforms

• Military Veteran and/or First Responder

• Speak and write in Spanish fluently

COMPENSATION

• $11 to $17 per hour (Done on Experience)

BENEFITS

AXL offers a comprehensive benefits package for all full-time employees working 30 hours/week or more. Benefits include Medical, Dental, Vision, Accrued Time Off (ATO after probationary period), Long term Disability Insurance, Short Term Disability Insurance, 401(k), Performance Bonuses, industry pro discounts, and others.

HIRING COMPANY DESCRIPTION:

AXL Advanced designs and manufactures high-performance upgrades and stand alone products for Military and Law Enforcement for use with gear made by Crye Precision®, Spiritus Systems, FirstSpear®, Velocity Systems, Mayflower, S&S Precision, Ferro Concepts, LBT (London Bridge Traders), Eagle Industries, and other great Military/LE gear brands.

AXL Advanced is proud to be an Equal Opportunity Employer.

While we thank all applicants for their interest, only shortlisted applicants will be contacted.

www.instagram.com/axladvanced

www.AXLadvanced.com

HOW TO APPLY

Email your resume to jobs@AXLadvanced.com

**DREAM JOB ALERT**

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The content coordinator works closely with the HK marketing team to execute creative design of visual assets used to promote the HK brand and its specific products to civilian, law enforcement and military markets. They utilize modern digital platforms to create or modify artwork that includes video, advertising, website and social media content and printed collateral materials.

Learn more and apply here.

We’re hiring! Seeking the following ‘A Team’ players to help continue writing our success story:

Section 508 Expert: provide 508 compliance experience, including accessibility, Section 508 and W3C testing of all types of electronic and information technology products and services.

Field Craft Instructors: Multiple full-time support positions at Joint Base Maguire-Dix, Lakehurst, NJ in General / Counter IED / Medical / High Risk Driving instruction.

Shuttle Driver: Shuttle (Van) Driver in support of work with the Federal Law Enforcement Training Center (FLETC) in Artesia, New Mexico.

Interested or know someone who is? Visit or share our careers page and learn more.

Location: Seattle, Hybrid / 3 days in house, Full Time

About Outdoor Research

Since 1981, Outdoor Research has been building award-winning outdoor clothing and gear. We stand behind every product we make with the Outdoor Research Infinite Guarantee® warranty. Find out how we were born from our founder Ron Gregg’s research-led approach to problem solving, and discover the origins of our first products in Our Story. Discover our roots in U.S. manufacturing, our legacy in Made in the USA tactical gloves, and our response to the COVID-19 pandemic with the development of face masks and medical-grade personal protective equipment in Protection. Learn about our product processes using recycled materials, how we enforce the safety and wellbeing of our workplaces, and our commitment to all people and the planet in Responsibility. Meet some of our community members who work to create safe, accessible, and equitable outdoor spaces in our Community Partnerships and our Ambassadors. We’d be thrilled to have you join the team and find your Career at Outdoor Research.

Duties: OR Pro Sales Manager

• Create key account financial plans that align account KPIs with brand shipment.

• Establish new business and leverage existing contacts to meet sales goals that continue to build high volume accounts and raise brand awareness.

• Manages sales programs with existing partnerships.

• Provides Retail sales, Gross margin, Inventory and Turn forecasts against Plan and Last year for responsible Account(s).

• Drives collaboration and cross-functional alignment on plans with internal and external stakeholders.

• Develop tools and approach to continuously improve sell through performance; specifically drive application to top product concepts, roll out to team across business: forecasting, allocation planning, etc.

• Support process and tools to build a quantitative assortment and category plans that target accounts unique consumer bases and leverage incremental opportunities.

• Build Sales plan for inventory management specific to OR Pro sales needs for each season; create preseason bulk orders to ensure sufficient stock throughout season for sales

• Respond in a timely, professional, and positive manner to all forms of inquiries regarding orders for OR Pro sales and Outdoor Research products, including but not limited to product availability inquiries, product information, shipping status, etc. Manage all communications through the OR Pro email aliases.

Duties: Dealer Service/ Key Accounts

• Respond in a timely, professional, and positive manner to all e-mail, fax, phone, etc. inquiries regarding Outdoor Research orders and products. This will include but is not limited to new purchase orders, product availability inquiries, product information, shipping status, warranty/returns, etc.

• Ensure accuracy of orders, returns, customer accounts, and all other related transactions. Work with finance, planning, marketing, sales, and shipping/receiving departments to set up and manage accounts, provide necessary reporting, and communicate issues that affect shipment of orders, customer/dealer relationships and revenue.

• Manage all account details, assuring all information is up to date and accurate; this includes, but is not limited to, adding new store/ship to locations as needed, adding and/or removing contacts as notified and/or updating all affected departments of new Vendor Guide requirements.

• Support sales leaders through regular maintenance of accounts as well as proactive and regular review of open orders and exception reports. If applicable. Notify sales leaders, manager, Rep, and/or Buyer accordingly and resolve issues in a timely manner. Support sales leaders in execution of ad-hoc projects that aim to improve Key Account customer experience.

• Work cross-departmentally to ensure success of Key Account partnerships. Maintain a strong knowledge of supply chain and logistics as relates to Key Account shipments. Regularly review and seek out learning opportunities to better understand cross departmental processes and how the work of other departments interacts with the Key Accounts role.

• Process returns/warranties per department procedures, using proper cancellation codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.

• Regularly review processes and procedures used for account maintenance and offer advice in development of new strategies where appropriate, keeping in mind customer experience and efficient operations as key priorities.

• Maintain, provide input, and work with Elastic (B2B) platform with all OR Pro dealers

What you should bring to the table

• Must be able to work in a fast paced – at times stressful – environment

• Excellent understanding of retail math and interpreting sell through data to recommend changes that positively impacts the business.

• Experience understanding and developing consumer, retail and competitor trends Proven ability to lead, effectively communicate and influence business partners.

• Experience understanding and developing consumer, retail and competitor trends Proven ability to lead, effectively communicate and influence business partners.

• Ability to grow your book of business, develop executable pipeline, forecast and sales plans to close business per the expected sales cycle.

• Ability to think strategically, synthesize complex data and develop creative and innovative solutions within an entrepreneurial environment.

• Ability to effectively present information and respond to questions from senior executives, stakeholders, cross functional business leaders, peers, clients, and customers.

• Ability to gather data from multiple sources and manipulate the data to develop demand driven and action-based reporting and analysis.

• Ability to be detail oriented and manage multiple priorities to accomplish assignments simultaneously under tight timelines.

What do we bring to the table?

• 11 paid holidays each year and 3 floating holidays

• Transportation benefits

• PTO

• Paid volunteer time

• Comprehensive medical, dental and vision plans

• 401k with company match

• Bouldering wall

• Product discounts

• Employee interest groups including various sports activities and our one and only Fun Force club

Outdoor Research is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. Our company’s Core Mission is to provide innovation and inspiration for the relentless adventurer. Please visit us at www.outdoorresearch.com for more information.

Link to the position is here.

MSR DISTRIBUTION, a specialist wholesale distributor that sells hard-to-find and highly sought-after products to licensed retailers and specific qualified entities, is actively recruiting for Sales Manager to join their professional team in Las Vegas, NV:

Sales Manager Responsibilities include:

• Communicating effectively with the management team; informing and updating the team regularly to guarantee that organizational, sales and related objectives are being met

• Understand the active customer base beyond just the top accounts by ensuring sales team members prospecting, account development strategies, and sales estimates on potential business growth opportunities

• Providing technical support and product training to Sales Team

• Prospecting and establishing new business through effective leadership and guidance

• Providing product selection recommendations to the Purchasing Division

The ideal Sales Manager candidate would possess:

1 3+ years of related business-to-business sales in a Sales Lead or Managerial function.

2 Bachelor’s Degree. Preference in Business Administration, Sales, and Marketing or related field with a minimum of 3 years’ recent experience in a sales, marketing, or customer service role with a branded products leader, preferably in the sporting good product category.  OR Minimum 10 years’ recent experience in a sales, marketing, or customer service role with a branded sporting goods product leader.

3 Complete understanding and knowledge of the firearms industry, firearms, ammunition, and related accessories

4 Experience with CRM software systems and inventory software

5 Strong verbal and written communications skills, with strong command of the English language

6 The ability to be a self-starter and problem solver, able to work independently

• Skilled with Microsoft Office (e.g., Word, Excel, Outlook, PowerPoint etc.)

• Firearms and Ammunition proficiency preferred

Sales Manager Position Requirements

• Candidates must reside within the Las Vegas, NV area or be willing to relocate

• Must possess a valid state motor vehicle operator license and a clean driving record

• Must be able to pass a criminal background check and drug screening

• Meet/exceed monthly and yearly sales volume targets.

• Expand the national sales development plan that ensures accounts are contacted on a regular basis.

• Develop account expansion, sales, and marketing strategies.

• Identify product gaps in key accounts and expand product placement.

• Successfully lead the execution of wholesale, dealer, range, retail chain promotions as necessary and assigned.

• Monitor and report on competitive activity.

• Investigate and work closely with procurement, shipping, accounting, or other departments to resolve issues.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, PTO, multiple health plans, employee purchase benefits, and much more.

About MSR Distribution:

MSR Distribution, based in Las Vegas, is a specialist wholesale distributor that sells hard-to-find and highly sought-after products to licensed retailers and specific qualified entities.

Every year, countless dealers trust MSR Distribution to help them grow their businesses by providing great products with reliable margins. But to us, this is about more than just businesses. It’s about forging sustainable and mutually beneficial relationships with our customers. Our culture is rooted in mutual respect, honesty, integrity, determination, and diversity.

We cannot serve our diverse customer base unless we reflect it. That’s why MSR Distribution is absolutely committed to promoting diversity in our hiring, incorporating inclusivity in how we treat our customers and staff, and viewing the world from a multicultural perspective … a place where all our employees, vendors and customers are valued without any form of discrimination.

If you are ready to join our team, please contact us at hr@msrdistribution.com

Please include a cover letter and a complete resume with at least three contactable professional references.