The Tactical Tailor retail store is now selling the popular BlackSheepWarrior.com morale patches.
Statement From “New” Ares Armor CEO
July 4th, 2013Ares Armor posted this letter to their customers on their website earlier today. I’ve known Dmitri for several years now and he is one solid dude. I didn’t realize that for a time someone else was at the helm at Ares Armor but its good o see that he taken back the reins to assume position as CEO and that he is taking full responsibility for what is going on there regarding their 80% products. That is what I want to see in American business.
Ares Armor Customers,
For those of you who don’t know who I am. My name is Dimitri and as of about two weeks ago I took back my position as the CEO and am in full control of Ares Armor. I am going to start this letter off with a promise; I will take zero compensation in the form of a paycheck, bonus or any other workaround from Ares Armor until every single order for 80% products has been completed.
I would like to personally apologize for several things that we as a company have clearly done wrong.
Our communication with our customers has been atrocious and there is absolutely no excuse for that. Being busy is not a good reason to ignore the customers that support you. This is completely inexcusable behavior. We took in far too many orders than we were set up to handle. We have fallen far behind. Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” I have spent the last few nights awake scouring the internet reading every negative review I could find. There was plenty to learn.
My focus and the foremost of my attention will be directed at cleaning up our customer service. We have been making some very serious changes in the way we operate.
1. We will no longer take back orders through our website for 80% products.
2. We have set up an online live inventory system for all products that are not made to order items such as Tactical Nylon and Custom Kydex.
3. We have launched a new customer support system that will allow us to organize and respond to inquiries in a timely manner. If you want to get a hold of us please send an email to support@aresarmor.com or go to support.aresarmor.com and submit a ticket directly into our customer support system.
4. We have hired additional staff to ensure that we have someone answering the phones and returning calls.
In life, a man is judged by not only his own words and actions but by the company he keeps. Some of our partners that have acted as suppliers have been poor company indeed. We have received dates, times, quantities, and promises that have all been false. We are to blame for allowing this to happen.
We have secured alternate supply chains and will work nonstop to ensure that we fill orders as fast as we possibly can.
For those of you that have open orders with us. I will not rest until your order is filled.
Dimitri Karras, CEO
ODG Helmet Covers Now Available For Order
July 4th, 2013
July 4th, The Birth Of A Nation
July 4th, 2013
Although the Continental Congress voted on July 2nd to declare independence from Great Britain and the Declaration itself was not actually signed until 2 August, we celebrate this day as the birthdate of this great Nation. The actual wording of the Declaration was approved on this date in 1776, putting to paper what was already happening as the 13 colonies fought for independence.
Free NRA Life of Duty Memberships
July 4th, 2013As a celebration of our American independence, NRA members are thanking our nation’s active-duty military, law enforcement and first responders by sponsoring FREE one-year NRA Life of Duty memberships!
If you or someone you know is a member of these active-duty communities, sign up (at no cost) at JOIN.NRALIFEOFDUTY.TV and begin receiving all standard NRA benefits, plus EXCLUSIVE discounts on gear, life insurance the NRA American Warrior digital magazine and more!
Custom Kletterwerks Bags Coming To Supply & Advise
July 3rd, 2013Miami’s Supply and Advise might be a hipster haberdashery but at least they do it with some old school military style. Now, they’re bringing in a run of custom Kletterwerks packs in MultiCam and Blue.
Kletterwerks is a specialty line of packs and bags from legendary Mystery Ranch founder Dana Gleason.
Eleven-10 Updates Website
July 3rd, 2013
Eleven-10 LLC has updated their website making it much easier to navigate. You may recall Eleven-10 from their Kydex Tourniquet Cases.
Sneak Peek – ZOT Wet Mesh Duffle from HPUSA
July 3rd, 2013
Honor Point USA expands their ZOT Line with this Wet Mesh Duffle. The MultiCam mesh bag allows your gear to breath and dry out.
As you can see, the Zip Off Technology makes this bag modular. Like the man says, “Dive , Gym , Beach…DGB .. Whatever floats your boat Jack.”
